Need help or have questions?
Our Happy Interneting Guarantee means you can get help anytime with plans, billing, service and more.
Residential Customers
Enterprise Business Customers
Account Support
Technical Support
Real Estate Partners
Account Support
Technical Support
Starry Internet
My Account
- I canceled my Starry Internet Service, how do I know what equipment to return?
- Can I opt out of the auto-payment?
- I Am Going to Be Out of Town for a Month or Two, Can I Pause My Service While I Am Away?
- How Do I Cancel My Starry Internet Service?
- I’m Moving. Is It Possible to Transfer My Service to My New Place?
- I Need to Reschedule My Appointment, What Do I Do?
Affordable Connectivity Program
Starry Internet Service
- What is a Starry Link?
- FCC's MTE Ruling
- Can I keep my Comcast.net email address?
- Can I Use My Own Router With Starry Internet, or Do I Have to Use the Equipment Starry Provides for Me?
- Do I Need to Have a Technician Come Into My Home in Order to Have My Starry Internet Service Installed?
- How Do I Upgrade My Internet Speed?
Aura
Advanced Network Questions
Troubleshooting
- I’m Having Issues With My Streaming Device, What Do I Do?
- My Internet Is Down. Am I Being Impacted by an Outage?
- I’m Having Issues With My Service, What Do I Do?
- I Can’t Connect My Device to the Starry Network
- My WiFi Is Slow, How Can I Fix It?
- I’m Having an Issue With My Roku Device. What Should I Do?
Routers
Starry Dash+ Settings & Features
- Starry Dash+: How to Edit Guest Network Settings
- Starry Dash+: How to Access 5GHz Settings
- Starry Dash+: How to Factory Reset via Web Login
- Starry Dash+: How to Edit DFS Settings
- Starry Dash+: How to Edit 2.4GHz Standalone Channel Settings
- Starry Dash+: How to Change the Password for the Administrative Login
Linksys MX5500 Settings and Features
- Linksys MX5500: Accessing Settings
- Linksys MX5500: View/Edit WiFi Name & Password
- Linksys MX5500: What Do the Lights Mean?
- Linksys MX5500: How to See Connected Devices
- Linksys MX5500: How to Reboot
- Linksys MX5500: Enable 2.4GHz/5GHz Networks
LinkSys MR7310 Settings & Features
- Linksys MR7310: Accessing Settings
- Linksys MR7310: Managing the Guest Network
- Linksys MR7310: Enable/Disable DFS
- Linksys MR7310: How to See Connected Devices
- Linksys MR7310: Updating Administrative Password
- LinkSys MR7310: What Do the Lights Mean?
Starry Gravity Settings & Features
- Starry Gravity: How to Change WiFi Name & Password
- Starry Gravity: Accessing Settings
- Starry Gravity: How to Factory Reset
- Starry Gravity: How to Reboot
- Starry Gravity: How to Access the Guest Network Settings
- Starry Gravity: How to Enable the 5GHz Standalone Channel
Starry Dash Settings & Features
- Starry Dash: How to Reboot
- Starry Dash: Edit/View WiFi Name & Password
- Starry Dash: How to Access Settings
- Starry Dash: How to Factory Reset via Reset Button
- Starry Dash: How to See Connected Devices
- Starry Dash: How to Port Forward
Zyxel Configurations & Troubleshooting
- ZyXel EMG3425 Router: Troubleshooting Basics: What Do the Lights Mean?
- ZyXel EMG3425 Router: How to Change the WiFi Name & Password
- ZyXel EMG3425 Router: How to Reboot & Factory Reset
- ZyXel EMG3425 Router: Can I See What Devices Are Connected to My Router?
- ZyXel EMG3425 Router: My 5G Channel Is Missing. How Do I Enable It?
- ZyXel EMG3425 Router: How to Change WiFi Channels
Launch Settings & Features
- Starry Launch: How to See Connected Devices
- Starry Launch: How to Edit DFS Settings
- Starry Launch: How to Factory Reset
- Starry Launch: Guest Network Settings
- Starry Launch: How to Enable the 5GHz Network
- Starry Launch: How Do I Access the Settings on My Starry Launch?
Starry Station Features & Settings
- Starry Station: Will My Neighbors’ Starry Station and Internet Usage Interfere With My Own?
- Starry Station: Starry Station: Advanced Settings - Network Configuration
- Starry Station: How Do I Change My WiFi Name and Password on the Starry Station?
- Starry Station: How Can I Restart or Reset My Starry Station?
- Starry Station: How to Reboot the Starry Station: Manual, on Screen, and App Instructions
- Starry Station: What if I Need More Than One Ethernet Port for My Network?
Starry & Your Privacy
About Us
Privacy Policy
Starry News
General Questions
- Is Starry going out of business?
- What exactly did Starry just announce?
- How is this going to impact my internet service?
- How long will this restructuring process take?
- Is Starry going to remain a public company?
- What happens to shareholders?
Starry In Columbus
General Service/ Account Questions
Switching Internet Providers
- Is Starry partnering with another internet provider in Columbus to ease the transition for existing customers?
- Will Breezeline offer the same plan and pricing I am getting with Starry?
- Will I be charged for transitioning my service to Breezeline?
- If I receive free or discounted Starry service through the Affordable Connectivity Program (ACP), will that monthly benefit be automatically transferred to my Breezeline account?
- If I receive free or discounted Starry service through the Affordable Connectivity Program (ACP), will that monthly benefit automatically transfer to my new internet provider?
- How do I cancel my service if I want to go ahead and switch to another internet provider?